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It's important to us that the specialists we list are good at what they do.

That's why we contact them first – to make sure they can really help you.

So, tell us if something doesn't go right.

We rely on you – our community – to tell us if a contact is not up to par, if you have trouble getting through to them, or if the contact information is wrong.

Tell us if something goes better than expected, too!

It'll make us extra happy to know that we've made a difference in your life, and we'll encourage others in the community to use that contact's excellent service.

Below is our lawyer's way of saying what we've just said...


Terms and Conditions


Welcome to Special Sources (the "Platform"). The Platform is operated by Special Sources Foundation ("SSF"). More information about SSF.

The Platform is a neutral platform enabling connections between service seekers and service providers. The Platform provides information for persons who are looking for care and support for people living with special needs by connecting them with institutions and care givers. ("Services"). The platform aggregates the information of related institutions, medical care givers, mental health specialists and producers/distributors of physical aids etc.

Use of the Platform is governed by the following terms and conditions ("Terms of Service"). Please review the Terms of Service carefully. The use of any other product or service offered by the Platform (including access to its websites) may be governed by separate terms and conditions.

By using the Platform, you are agreeing to comply with and be bound by the Terms of Service. If you do not agree to the Terms of Service, you should not use the Platform.

The terms "we" and "us" refers to SSF and its affiliates, and the term "you" refers to you, the user (user shall include individual/ any organisation/ centre) of the Platform.


We provide an opportunity for people living with special needs/ people looking after someone with special needs to connect with relevant institutions, medical care givers, mental health specialists, therapists and producers/distributors of physical aids through the Platform and any other related websites, toolbars, widgets, applications or other distribution channels we may, from time to time, operate. You may use the Platform for your personal and business use or for business purpose of the business entity or organisation that you represent.


By using the Platform, you are agreeing to comply with and be bound by the Terms of Service.

Your use of the Platform is subject to the Terms of Service, which may be updated from time to time without notice to you.

The Terms of Service apply only to your use of the Platform. The use of any other product or service offered by SSF may be governed by separate terms and conditions.

Your acceptance of the Terms of Service is valid, binding and constitutes the entire agreement between us (irrespective of whether you are a user of or visitor to the Platform). The Terms of Service supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Platform, and the services that are provided to you through the Platform.


By using the Platform, you represent and warrant that:

  1. you are fully able, competent and authorised to enter into the terms, conditions, obligations, representations and warranties set forth in these Terms of Service;
  2. all registration information you submit is truthful and accurate;
  3. you will maintain the accuracy of such information;
  4. have attained the age to legally accept these Terms of Service as per the laws applicable to you and/or at your location, or the age of 18 years, whichever is higher; and
  5. your use of the Platform does not violate any applicable law or regulation. Use of the Platform is void where prohibited.
  6. Minors are not eligible to use the Platform, and we request that you do not provide us with any information regarding minors


You can create an account with us by registering on the Platform. The registration of your account on the Platform is subject to you satisfying the Terms of Service at all times. If we have reasonable grounds to suspect violation of these Terms of Service or that registration information you have provided is untrue, inaccurate, outdated, or incomplete, we may terminate your account and refuse current or future use of any or all parts of the Platform.


The Platform reserves the right to charge a service fee for certain add-on services that it might provide in the future which shall be governed by a separate set of terms and conditions as required.


You are solely responsible for maintaining the confidentiality of your username and password and for all activities carried out under your account. We are not responsible for any loss or damage to you or any third party that may be incurred as a result of any unauthorised access and/or use of your account, or otherwise.

You agree not to use the account, username or password of another user (unless validly authorised) at any time or to disclose your password to any third party or do anything else that might jeopardize the security of your account. You agree to notify us immediately of any unauthorised use of your account.

You agree not to access or use the Platform in any manner that could damage, disable, overburden, or impair any computer system, network, website, the Platform or any other product, service or website operated by us or any other person. You also agree not to interfere with or attempt to gain unauthorised access to any parts of the Platform or any accounts, computer systems or networks, etc.

You agree not to use any robot, spider, scraper or other automated means to access the Platform or any other product, service or website operated by us or any other person.


We are concerned about your privacy and have developed a policy to address privacy concerns. Any personal information collected on the Platform may be accessed and stored globally and will be treated in accordance with our Privacy Policy.

Any content you create or store on the Platform, including personal information (collectively, "Content") remains yours. You grant us a limited license to access, copy, modify, distribute, store, transmit, reformat, list information regarding, edit, translate, make derivative works of, share and publicly display such Content to the extent needed by us to provide services to you. The license you grant us is non-exclusive (meaning you are free to license your Content to anyone else), fully-paid and royalty-free (meaning that we are not required to pay you for the use), transferable and sub-licensable (so that we are able to use our affiliates and sub-contractors such as Internet content delivery networks), and worldwide (because the Internet is global in reach).

You are solely responsible for your Content and the consequences of its transmission. You represent and warrant that the Content does not violate any applicable law, rule or regulation or third party rights. You agree to indemnify us against any claims against us arising out of your Content.

Any views held by the organisations, individuals, centres being hosted by the Platform are yours alone and in no way endorsed by us.

You agree not to use, display or share your Content or any data we provide you in a manner inconsistent with the Terms of Service or any applicable law, rule or regulation. We are not under any obligation to keep back-up copies of the Content once your account is deleted. We make no guarantee that Content will be safely stored on the Platform. To be safe, you should independently back-up your Content, to the extent permitted herein and by applicable laws, rules and regulations.

The Platform may also provide you with the ability to modify any Content. You acknowledge and agree that you are solely responsible for the Content and that any modifications you may make are required to be in accordance with applicable law.


You agree not to use the Platform for illegal, harmful, misleading, fraudulent or other malicious purposes or to post, disseminate or communicate any unlawful, defamatory, obscene, lewd, excessively violent, harassing, sexually explicit or otherwise objectionable subject matter or for the transmission of material that contains viruses or other malicious code, or that which infringes or may infringe intellectual property or other rights of another. You agree not to use the Services for the transmission of "junk mail", "spam", "chain letters", "phishing" or unsolicited mass distribution of email. You agree to indemnify us for any liability on us which may arise due to your misuse of the Platform.

Despite these prohibitions, content communicated by other users of the Platform may contain inaccurate, inappropriate, offensive or sexually explicit material, products or services, and we assume no responsibility or liability for this material.

Without assuming any obligation to do so, we may delete any Content or suspend any account associated with it, that we have reasonable grounds to believe violates the Terms of Service, any applicable law, or that may be offensive or illegal, or violate the rights, harm, or threaten the safety of any person.


We reserve the right (but have no obligation) to monitor all activities on your account to ensure compliance with the Terms of Service and applicable law.


We may contact you with service-related communication, from time to time, including any notices required by law, in lieu of communication by postal mail. We shall use the contact information provided at the time of registration and you should ensure that they are up-to-date. We may also use contact information to send you other messages, such as updates, user communications, newsletters, changes to features of the Platform, or our offers. Any changes in the contact information must be informed immediately via email along with sufficient proof attached. Any change in the physical address shall be updated through an on-site visit. The Platform shall not be held responsible for any incorrect information that has been provided by the user. If the Platform is informed about such incorrect information, the updated information shall be changed within 7-10days of making such a request.

If you do not want to receive certain email messages, you may opt out by contacting us. Opting out may prevent you from receiving valuable messages regarding updates, improvements, offers, or communications from other Users. We reserve the right to send you notices about your account even if you opt out of all voluntary email notifications.


Additionally, we may provide hyperlinks though the Platform, or any other form of link or redirection of your connection to other sites ("Third Party Sites"). Links to these Third Party Sites are provided solely for your convenience and in no way does the inclusion of any link on the Site or Services imply our affiliation or endorsement of the linked site, their business practices (including their privacy policies) or any information therein. We expressly disclaim responsibility for the accuracy, quality, legality, nature, availability or reliability of Third Party Sites linked to or through the Platform

You release us, our officers, employees, agents and successors from claims, demands and damages of every kind or nature arising out of or related to any disputes with other users and / or third parties.


You acknowledge and agree that we and our licensors retain ownership of all intellectual property rights (including applicable copyrights, trademarks and other proprietary rights) of any kind on the Platform, and our websites, emails, platforms, mobile sites, applications, other products and/or services. We are not granting any license to you under any of those intellectual property rights by virtue of these Terms of Service. You further acknowledge and agree that we retain ownership and control over the "look and feel" and substance of our tools, widgets, buttons, applications and the like. We reserve all rights that are not explicitly granted to you in under these Terms of Service.

We have invested substantial time and effort into developing the Platform and it contains our own or licensed intellectual property. You further agree not to breach our intellectual property rights or attempt to reverse-engineer or discover the source code (by any means) of the Platform. You agree that any infringement of these restrictions will cause us irreparable loss.


We do not warrant that:

  1. the Platform will meet your specific requirements;
  2. the services provided by others through the Platform will be uninterrupted, timely, secure, or error-free;
  3. the results that may be obtained from the use of the Platform will be accurate or reliable;
  4. the quality of any products, services, information, or other material purchased or obtained by you through the Platform will meet your expectations; and
  5. any errors on the Platform will be corrected.


You expressly understand and agree that SSF, its affiliates and subsidiaries, and their respective officers, directors, agents, co-branders or other partners, and employees shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of property, profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages), resulting from:

  1. the use or the inability to use the Platform;
  2. the cost of procurement of substitute products and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Platform;
  3. unauthorized access to or alteration of your transmissions or data;
  4. statements or conduct of any third party on the Platform;
  5. or any other matter relating to the Platform.

Your sole and exclusive remedy for any dispute regarding the Platform, with us or any of the persons detailed above shall be termination of your relationship with us. In no event shall our entire liability to you in respect of any Service, whether direct or indirect, exceed the fees paid by you towards such the use of the Platform in the previous three (3) occasions of use.


You agree to indemnify, defend, and hold harmless SSF, its affiliates and subsidiaries, and their respective officers, directors, agents, co-branders or other partners, and employees and its third party service providers from and against any claim, demand, loss, damage, cost, or liability (including reasonable attorneys' fees) arising out of or relating to:

  1. any Content you submit, post, transmit, or make available through the Platform or any other service provided by us;
  2. your use or misuse of the Platform;
  3. your connection to and use of the Platform;
  4. your breach or alleged breach of these Terms of Service; or
  5. your violation of any rights (including intellectual property rights) of a third party.


  • Although we perform background checks of service providers, we do not assume any responsibility for the accuracy or reliability of this information provided by the service providers, or for the service provided by the service providers, and you are required to conduct your own independent verification. Neither SSF nor its affiliates is responsible for the conduct, whether online or offline, of any service provider of the service. SSF and its affiliates will not be liable for any claim, injury or damage arising in connection with your use of the service.
  • While the service providers have been verified and we shall make the best of efforts to resolve a dispute, we would advise you to independently verify and to make a choice of the preferred service provider.
  • In case you have a dispute with one or more other service providers, you hereby release SSF, its affiliates, its directors, officers, employees, agents and consultants from claims, demands and damages (actual and consequential) of every kind or nature. We disclaim any liability for any loss or damage incurring to you due to any communications or dealings with any users of the Platform, service providers, or other visitors to our website.
  • We include a rating system wherein users and service providers are rated by each other and regular offenders on both sites shall be barred from use of the Platform at our sole discretion.
  • The Platform may be used for your personal, non-commercial use only; you may not use the Service in connection with any commercial endeavours whatsoever without our express prior written consent.
  • Links (such as hyperlinks) from our website or the Platform to other sites on the Web do not constitute the endorsement by us of those sites or their content. Such links are provided as an information service, for reference and convenience only. We do not control any such sites, and is not responsible for their content. It is your responsibility to evaluate the content and usefulness of the information obtained from other sites.


We reserve the right at any time (and from time to time) to modify, suspend, or discontinue providing the Platform or any part thereof with or without notice. We will not be liable to you or to any third party for any modification, suspension or discontinuance of the Platform.


We may amend, modify, change, add or remove portions of these Terms of Service at any time without notice to you. The latest Terms of Service will be posted at this URL, and you should review the Terms of Service each time before you use the Platform. By your using the Platform, you are presumed to have notice of the latest version of the Terms of Service.


You may terminate your account and end your use of the Platform at any time. We have the right (at our sole discretion and without any liability to you) for any reason to:

  1. delete, disable or deactivate your account, block your email or IP address, or otherwise terminate your access to or use of the Platform;
  2. remove and discard any Content within any account or anywhere on the Platform; or
  3. shut down an account, with or without notice.

If you terminate your account, we will have no obligation to refund you any fees you may have paid. Upon deactivating your account, these Terms of Service terminate and your access rights to the Platform immediately cease to exist. Our rights survive the termination of these Terms of Service.


These Terms of Service shall be governed by the laws of the Republic of India without giving effect to any principles that may provide the application of the law of another jurisdiction.

Any controversy or claim arising out of or relating to these Terms of Service shall be settled by binding arbitration in accordance with the requirements of the Arbitration and Conciliation Act, 1996 of India. The venue of the arbitration shall be Chennai, India and the sole arbitrator shall be appointed by us. The decision of the sole arbitrator shall be final and unappealable. Notwithstanding the foregoing, we may seek injunctive or other equitable relief to protect our rights in any court of competent jurisdiction.


A failure on our part to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of such right or provision. If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, it shall not invalidate the rest of the Terms of Service which shall remain in full force and effect, and we shall try to give effect to the intention as reflected in the provision. We may assign the agreement between us pursuant to the Terms of Service in whole or in part in its sole discretion without your consent and without notice. Nothing in this Agreement shall prevent us from complying with the law and applicable regulations.


If you have questions, suggestions, or require to contact us as per these Terms of Service, or wish to make a complaint, please complete a feedback form or you can contact us at

Last updated: 05-04-2017